Return Policy

I. Introduction

This return policy aims to clarify the rules for returns, refunds, and exchanges after you purchase goods from our store, protect consumers' legitimate rights and interests, and standardize the return and exchange process to improve service efficiency. Please read this policy carefully before purchasing goods. Placing an order signifies that you have fully understood and agreed to all the terms of this return policy.

II. Permitted Return Circumstances

Provided that other terms and procedures of this return policy are met, you have the right to apply for a return, refund, or exchange if any of the following situations occur. To protect the rights of both parties, some situations require the provision of corresponding pictures, videos, or other valid supporting materials:

1. Product Quality Issues

If you discover quality issues with the product under normal use, including but not limited to:

The product has a functional malfunction and cannot perform its intended function;

The product has obvious structural damage, cracks, deformation, etc.;

The product cannot be started or used normally or has defects that seriously affect the user experience;

Performance abnormalities or safety hazards caused by non-human factors.

The above situations must be confirmed not to be caused by improper use, human damage, external impact, or unauthorized disassembly. 1. After verification, we will provide you with return, exchange, or refund services.

2. Receiving the Wrong Goods

If the goods you receive do not match the order information, including but not limited to:

The style, color, size, or model of the goods does not match the order description;

The wrong goods were sent to another customer;

There are significant differences in the quantity and specifications of goods in the same order.

Please check the goods information immediately after signing for them and contact customer service within the specified time to explain the situation. If it is confirmed that the shipment was incorrect, we will bear the relevant responsibilities.

3. Damage Caused During Transportation

If the goods are damaged during transportation due to logistics reasons, including cosmetic damage, broken parts, or conditions affecting normal use, you can apply for a return or exchange. To facilitate verification, please provide:

Complete photos or videos of the outer packaging of the goods;

Clear photos or videos of the damaged parts of the goods;

If necessary, provide relevant explanations at the time of signing for the goods.

Failure to provide valid proof, or reporting the issue after a long period of use after signing for the goods, may affect the return or exchange processing result.

III. Circumstances Where Returns Are Not Allowed

To ensure product quality and fair transactions, and to prevent malicious returns, returns, refunds, or exchanges are generally not supported in the following situations. Please carefully check whether you meet the relevant conditions before applying for a return:

1. Returns Due to Personal Reasons

Return requests due to personal subjective reasons include, but are not limited to:

Disliking the style, color, or design of the product;

Believe the product does not meet personal expectations;

The size is unsuitable, but the product itself has no quality issues;

Subjective differences in experience (such as feel, comfort, etc.).

The above situations do not constitute product quality issues, and returns or refunds are generally not supported.

2. Products Have Been Used or Damaged by Human Actions

Products with any of the following conditions will be considered ineligible for return:

The product has been used, tested, installed, disassembled, or modified;

The product has obvious wear, scratches, stains, or deformation;

Damage caused by improper operation, external pressure, drops, or self-repair.

The above situations will affect the resale of the product, therefore returns are not supported.

3. Incomplete Product Packaging or Accessories

Returned items must be in their complete condition. Returns may be refused if any of the following conditions exist:

Product tags or labels have been removed, cut, or are missing;

Original packaging is severely damaged, missing, or cannot be restored to its original condition;

Product accessories, instructions, gifts, etc., are incomplete;

Product damaged during return transport due to improper packaging.

4. Return Application Deadline Exceeded

If a return application is submitted after the return period stipulated in this policy, we will be unable to process the related return, refund, or exchange request.

5. Items Clearly Marked as "Non-Returnable/Exchangeable"

The following items are non-returnable/exchangeable unless there is a quality issue:

Customized items (such as customized sizes, colors, patterns, engravings, etc.);

Clearance items, special offer items, discounted items;

Items clearly marked "Non-Returnable/Exchangeable" on the page or in the order.

6. Damage Caused by Improper Use or Storage

Damage caused by failure to follow the product instructions or normal usage methods, including but not limited to:

Using the product beyond its applicable scope;

Failure to clean, maintain, or store it as required;

Improper environmental factors such as moisture, high temperature, or compression.

Damage caused by these reasons is not covered by after-sales service and returns or refunds are not supported.

IV. Return Time Limits

To apply for a return or exchange, please submit your return request within 7 days of receiving the goods (based on the logistics receipt time).

Return, refund, or exchange requests submitted after the above deadline will generally not be accepted.

For after-sales requests due to quality issues, we recommend contacting customer service as soon as you discover the problem to avoid delays in verification and processing.

If you are unable to apply in a timely manner due to force majeure (such as logistics abnormalities, system failures, etc.), you must provide reasonable proof, and the matter will be handled after negotiation.

V. Return Shipping Costs

To ensure fair transactions, return shipping costs will be borne differently depending on the reason for the return:

1. Seller-borne Return Shipping Costs

In the following situations, the seller will bear the shipping costs for returns or exchanges:

The product has a quality problem, which has been verified;

The wrong product was sent or the wrong product was missing due to the seller's fault;

The product suffered non-human-caused damage during transportation.

2. Buyer's Responsibility for Return Shipping Costs

In the following situations, the buyer shall bear the return shipping costs:

Returns or exchanges requested due to personal reasons;

Returns due to incorrect delivery address, refusal to accept the package, etc.;

Situations where the item is usable but the buyer is subjectively dissatisfied.

VI. Return Conditions

To ensure a smooth return process and to protect product quality and fair transactions, all returned goods must meet the following conditions simultaneously. Failure to meet these requirements may result in the return request being rejected, a reduction in the refund amount, or the goods being returned to the buyer:

1. Product Condition Requirements

Returned goods must be in brand new, unused condition, specifically including but not limited to:

The product has not been actually used, installed, disassembled, or modified;

The product surface has no obvious wear, scratches, damage, deformation, etc.;

If the product has any of the above conditions, it will be considered ineligible for return.

2. Packaging and Accessories Integrity Requirements

Returned goods must be in the same integrity as when they were shipped, including but not limited to:

Original packaging intact, without serious damage, writing, or missing parts;

Hang tags and labels not cut off, removed, or damaged by human error;

Instructions, accessories, certificates, protective materials, etc., accompanying the product are complete;

If the order included gifts, the gifts must also be returned.

If the product cannot be resold due to incomplete packaging or accessories, we reserve the right to refuse the return or deduct the corresponding fees from the refund.

3. Not Affecting Resale

Returned goods should be in a resaleable condition. The following situations will be considered as affecting resale:

The product shows obvious signs of use or external damage;

The product packaging is missing or cannot be restored to its original condition;

The product's function or performance is affected;

The product's value is significantly reduced due to human error.

Once a product is deemed to affect resale, return will not be supported, or only a partial refund will be provided.

4. Return Packaging and Shipping Requirements

To avoid further damage to the goods during return shipping, please:

Strictly follow the return instructions provided by customer service for packaging;

Use sturdy and suitable outer packaging materials;

Ensure the goods are adequately protected during transportation;

Use a reputable logistics channel with trackable tracking information and retain the shipping receipts.

If the goods are damaged during return shipping due to improper packaging or logistics issues, the sender will be solely responsible.

VII. Return Application Process

To ensure a smooth and efficient return process, please follow these steps when applying for a return or exchange:

1. Submit an Application

Please submit your return or exchange application through customer service channels, including the official website customer service, platform messages, or emails;

When submitting your application, please state the reason for the return/exchange and provide the order number.

2. Provide Supporting Documents

Please attach clear photos or videos of the product, including its overall appearance, any damaged areas, packaging condition, and accessories.

For shipping damage or quality issues, please provide photos or videos of the outer packaging and shipping documents as proof.

3. Review and Confirmation

Customer service will review your application and supporting documents upon receipt.

Upon approval, a return address, packaging requirements, and other relevant information will be provided.

If the review fails, customer service will inform you of the reason and provide further processing suggestions.

4. Return the Product

Please return the product within the time specified by customer service, using a reliable logistics channel.

Keep the tracking number and shipping receipt for tracking and subsequent processing.

It is recommended to use a traceable logistics service to ensure the safe delivery of returned goods.

5. Product Inspection

We will conduct a rigorous inspection upon receiving the product to confirm whether it meets the return conditions.

After inspection, the refund or exchange process will begin.

If the product does not meet the return conditions, customer service will discuss the subsequent processing method with you, including refusing the return or providing a partial refund.

VIII. Processing Time Explanation

To ensure buyers understand the processing timeline after a return, we have clearly stated the following:

1. Goods Inspection Time

From the date the seller receives the returned goods, we will complete the goods inspection within 7 business days;

Inspection includes the condition of the goods, the completeness of accessories, the integrity of the packaging, and other return requirements;

If the goods have problems or do not meet the return conditions, customer service will contact the buyer promptly to discuss a solution.

2. Refund or Exchange Processing

After inspection, the goods will immediately enter the refund or exchange process;

Exchanged goods will be shipped out as soon as possible based on inventory;

Refunds will be processed using the original payment method and generally arrive within 7 business days. The specific arrival time depends on the payment institution.

3. Peak Season or Special Circumstances

During holidays, promotional activities, or peak logistics periods, the inspection and refund/exchange processing time may be extended;

Force majeure (such as natural disasters, logistics abnormalities, policy restrictions, etc.) may also cause delays;

In the event of delays, we will notify the buyer immediately and discuss a solution.

IX. Refund Instructions

The refund process aims to ensure a fair and just transaction and to make the refund timeline and conditions clear to the buyer. Specific details are as follows:

1. Refund Method

Refunds will be returned to the original payment account (credit card, PayPal, bank transfer, or platform payment channel);

Buyers may not request a transfer to another payment method unless confirmed with customer service.

2. Refund Time

The refund processing time is generally 7 business days from the date the returned goods are inspected and accepted;

The specific arrival time depends on the processing speed of the payment institution or bank, which is beyond the seller's control;

Holidays, bank system maintenance, or cross-border transfers may cause delays in arrival. Buyers need to be patient.

3. Handling of Unaccepted Goods

If the returned goods do not meet the return conditions or fail inspection, customer service will contact the buyer immediately and provide a solution;

Buyers can choose to return eligible goods again, accept a partial refund, or cancel the return request.

4. Returns Not Meeting Policy Requirements

If returned goods do not meet the return policy requirements (e.g., used, missing accessories, damaged packaging), we reserve the right to refuse a refund or deduct the corresponding fees from the refund amount.

The deduction amount will be reasonably calculated based on the actual value of the goods and its impact on resale, and the buyer will be notified promptly.

X. Exchange Policy

Exchanges are only permitted if the goods are in stock.

Exchanged goods will be sent to the original order address; special circumstances must be explained in advance.

For exchanges due to quality issues or seller-related reasons, the seller will bear the relevant shipping costs.

For exchanges requested for personal reasons, the buyer will bear the relevant shipping costs.

If the exchanged item is out of stock, a refund or replacement with another item can be negotiated.

XI. Discounted Goods and Gifts

Discounted goods, clearance items, and special offer items are generally not eligible for return or exchange unless there is a quality issue.

If gifts are involved in the return, they must be returned as well.

If gifts cannot be returned, we reserve the right to deduct the corresponding value of the gifts from the refund.

XII. Order Consolidation and Multiple Item Return/Exchange Policy

Multiple items from the same order can be returned together, but each item must be clearly stated in the return/exchange application.

Different orders generally cannot be returned together. If you require a combined return, please confirm with customer service in advance.

The buyer is responsible for any confusion or loss of goods due to improper order consolidation.

XIII. Division of Responsibility During Returns and Exchanges

The sender is responsible for any loss or damage to goods during the return journey.

Failure to return goods as requested by customer service or failure to provide valid logistics information will affect after-sales processing.

Delays or losses caused by force majeure should be resolved amicably through negotiation between both parties.

XIV. Policy Updates or Changes

We reserve the right to update or modify this return policy based on changes in laws and regulations, adjustments to platform rules, or actual operational circumstances. The updated policy will take effect immediately upon publication and will apply to orders placed after this date, without further separate notification. We recommend that you check this page regularly for the latest policy information.